Sales Policy

Effective Date: January 16, 2025

Thank you for choosing PureXSSNest for your shopping needs. This Sales Policy explains the terms and conditions under which we sell products through our website purexssnest.com. By making a purchase on our website, you agree to abide by the terms outlined in this policy.

1. Product Availability

  • Stock Availability: All products offered on PureXSSNest are subject to availability. While we strive to keep our website up-to-date with accurate stock information, there may be times when items are out of stock. If an item is unavailable after purchase, we will notify you promptly and provide options to either backorder, substitute with a similar product, or cancel the order.

  • Pre-Orders: If you place an order for a pre-order item, we will notify you of the estimated shipping date. Pre-order items are processed and shipped once available. You will be charged when the order is placed.

2. Order Confirmation and Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email with the details of your purchase. This email serves as confirmation that we have received your order. Please review the order for accuracy.

  • Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays). Once processed, your order will be shipped according to the selected shipping method.

  • Order Status: You will receive an order shipment notification once your order has been shipped. You can track your order via the provided tracking number.

3. Pricing and Payment

  • Pricing: All prices listed on PureXSSNest are in U.S. dollars (USD) unless otherwise specified. Prices are subject to change without notice. In the event of an error in the listed price, we will notify you and provide the option to accept the corrected price or cancel your order.

  • Taxes: Sales tax will be applied based on your shipping address and local tax laws. The applicable sales tax will be calculated at checkout and included in the final order total.

  • Payment Methods: We accept payment via credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods available at checkout. All transactions are processed securely.

4. Shipping and Delivery

  • Shipping Methods: We offer several shipping options to meet your needs, including standard and expedited shipping. The available options will be presented to you during checkout.

  • Shipping Costs: Shipping charges are calculated based on the weight, size, and destination of the items in your order. The exact shipping cost will be shown at checkout before you confirm your purchase.

  • Delivery Times: Delivery times vary based on your location and the shipping method selected. Please note that processing times (the time it takes to process and prepare your order for shipment) are separate from shipping times.

  • Shipping Restrictions: We currently ship only to U.S. addresses. At this time, we do not offer international shipping.

5. Sales and Promotions

  • Discount Codes: From time to time, we may offer discount codes or promotions on our website. These codes are valid only for the specified time period and cannot be applied to previously placed orders.

  • Discount Eligibility: Promotions and discounts are typically limited to one per customer and cannot be combined with other offers unless otherwise stated.

  • Sale Items: Items marked as “Sale” or “Clearance” may be subject to specific terms and conditions, including limited availability and non-returnable status. Please check the product description for any applicable terms.

6. Returns and Refunds

  • Return Eligibility: If you are not satisfied with your purchase, we offer a 30-day return policy for unused and unopened products. Please refer to our Refund and Returns Policy for full details on how to return items and request refunds.

  • Refunds: If your return is accepted, we will process your refund to the original payment method. Refund processing times may vary depending on your payment provider.

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 5 business days of receiving the product for a full refund or exchange.

7. Order Cancellations

  • Cancellation Requests: Once an order is placed, we aim to process it quickly. If you wish to cancel your order, please contact us immediately. We will do our best to accommodate cancellations before the order is shipped. If the order has already been processed or shipped, you will need to follow the return process.

  • Out of Stock or Backordered Items: In the event an item is out of stock or on backorder, we will contact you with options to either replace the item or cancel the order. You can choose to receive a refund for the unavailable item(s).

8. Customer Support

If you have any questions or issues regarding your order, our products, or any part of the sales process, please reach out to us:

  • Email: contact@purexssnest.com
  • Phone: (843) 928-3426
  • Address: 8223 Halfway Creek Rd, Jamestown, South Carolina (SC), 29453, United States

9. Changes to This Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically for any updates.

Thank you for shopping with PureXSSNest. We are committed to providing you with quality products and exceptional customer service. Should you have any questions or concerns, do not hesitate to contact us.